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Trade
Policies (Books): |
| Prices
& Discounts: |
All
prices are U.S. publishers' suggested list prices. Prices
are subject to change without notice. Cromland reserves the
right to change discounts in accordance with publishers' changes
in discounts.
Invoicing,
freight charges and payment/credit issues will be handled
in accordance with Cromland's trade policies. For information
regarding discounts and other trade policy information,
please contact customer service at 610-266-6610,
fax 610-266-8987,
or info@cromland.com.
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Claims
:
|
All claims
of shortage, damaged or defective stock, or incorrect titles must be reported
within 7 days of receipt of the shipment. Cromland will credit for freight
costs incurred within the U.S. if defects or damages were caused by Cromland
shipping and/or packing errors.
If you receive
a damaged shipment, you must save the boxes and packing material
in case the transportation company needs to do a damage inspection.
Without the boxes and packing material, it is impossible for Cromland to
file a claim on your behalf with the transportation company.
Please
contact Cromland customer service at 610-266-6610, fax 610-266-8987
or e-mail info@cromland.com
to file a claim or damage report.
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Freight:
|
All
Cromland merchandise is shipped F.O.B. Warehouse, Allentown,
PA U.S.A. See shipping
for details. |
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Return Information:
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-
Trade computer
books are returnable for credit only within 6 months of purchase for all resellers & training organizations. All other accounts are required to make their return requests within 30 days from the date of the Cromland Invoice.
- To
make a return, please request an overstock return form.
We will provide shipping instructions for foreign customers.
Do not return books without first contacting us.
-
Book returns with
discount and invoice information will receive full credit. Returns
without this information will be credited at 50% off retail price.
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All books must
be in mint, resalable condition, and free from all stickers and markings.
-
We can only accept
return of trade computer books. Other types of books are special orders
and are, therefore, non-returnable.
|
Period
of eligibility: |
| A. |
Not later
than 6 months after date of invoice. Books must be in print. |
| B. |
Not more than
30 days following our notice of discontinuation.
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